Privacy Policy

At Mount Valley Resort, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our resort, use our services, or interact with our website.

1. Information We Collect

Personal Information:

• Name
• Contact details (email, phone number, address)
• Payment information (credit card details)
• Identification documents (passport, ID)
• Special requests or preferences

Non-Personal Information:

• Browser type and version
• Device information
• IP address
• Pages visited on our website
• Date and time of your visit

2. How We Use Your Information

• To process your reservations and payments.
• To communicate with you regarding your stay.
• To personalize your experience and provide tailored services.
• To send promotional materials and updates, if you have opted in.
• To improve our website, services, and customer experience.
• To comply with legal obligations and respond to inquiries.

3. Information Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your information with:

• Service Providers: Third-party vendors who assist us in providing services (e.g., payment processors, booking platforms).
• Legal Authorities: When required by law, or to protect our rights, privacy, safety, or property, or that of others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that business transaction.

4. Data Security

• Encryption of sensitive information transmitted online.
• Regular security assessments and updates.
• Restricted access to your personal information to authorized personnel only.

5. Your Rights

• Access the personal information we hold about you.
• Request corrections to your information.
• Withdraw consent to use your information (where applicable).
• Opt-out of marketing communications.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience. You can manage your cookie preferences through your browser settings. For more information, please refer to our Cookie Policy.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website and updating the effective date. We encourage you to review this policy periodically.

8. Contact Us

For any questions regarding our Privacy Policy or to make changes to your reservation, please Contact Us